Remote maintenance against standstill
Standstill of machines in the production chain is always connected with loss of time and turnover. In the worst case, the whole production comes to a standstill. That is why all Gerlach machines are equipped for remote maintenance access. Remote access is via the Siemens PLC configuration software. Our specialist team of five technicians and three electrical engineers is able to access the plant parameters even remotely and initiate fault analysis. Errors that occur are then localized, the cause is investigated, and removal measures are initiated. The standstill of the machines is then reduced to a minimum.
Personal coaching for more competence
For each of our plants, technicians on site receive intensive training from our service team. This has the great advantage that your in-house employees are able to take on small maintenance tasks independently. For more extensive problems they can implement the instructions of our technicians quickly and competently. With the expert online support many error messages are remedied quite easily. The entire service process is simplified by means of redundant machine operating concepts, which also control individual machines in the overall line concept of neighbouring machines. With any urgent on-site operations , our service team will be at your side with advice and assistance very quickly.